Meet AskOrion, state-of-the-art AI bot for inbound and outbound phone calls.
When an alarm is triggered, the voicebot initiates outbound calls to multiple contact persons to assess the situation.
Detect the intent of an inbound call. Capture customer information and answer typical questions. Handover complex calls to the right agent.
Voicebot calls customers to arrange a date for delivery or schedule an appointment. Capture additional needed information.
Discover more example videos and voicebot use cases.
See what our customers say about us
Thanks to Orion Intelligence we could free up 2 FTE and assign them to handle complex customer questions.
Orion Intelligence is a thrustworthy party that we love to work together with.
Fast response and extremely supportive team. They made sure everything was thoroughly explained and even called us up with extra information. Very friendly!
Based in Leuven, Belgium, Orion Intelligence specializes in AI-driven voicebot solutions.
Run by the 3 partners: Thomas Van Durme,
Jelle Van Gompel, and Tinne Van den Broeck, the team has been at the forefront of transforming customer service experiences across a wide range of industries since 2011.
Thomas and Jelle met at the University of Leuven, where they bonded over a shared interest in software technology. With backgrounds in application engineering and artificial intelligence, Jelle started as a consultant with Altran in the utilities sector, while Thomas joined the European Space Agency. Their diverse experiences eventually led to their venture in customer service automation.
Meanwhile, Tinne was specializing in commercial engineering with a focus on IT at the University of Antwerp. As a software product owner for a major utilities player, she collaborated with Jelle and Thomas to develop a comprehensive ecosystem of customer service applications for a leading Belgian utility company. Recognizing their complementary skills and shared vision, the trio decided to join forces in 2019.
They identified a significant need for automation in the customer service sector, particularly through the use of artificial intelligence, well before the current AI boom. This realization led to the formation of Orion Intelligence. At the heart of Orion Intelligence is a commitment to keeping business processes and IT solutions straightforward, with pragmatism as a core value.
Since 2020, the team and company has expanded, establishing Orion Intelligence as a key player in the field of AI solutions. Partnerships with Belgian telecom provider Proximus and the University of Leuven have further solidified their position, allowing them to continue pushing boundaries in customer service automation.
Orion is an intelligent and innovative product.
A few years ago we started out small with an integrated solution. Today, we've simply extended Orion's intelligence to our Service Management Platform. Wondering what else will come.
The team behind Orion really understands our business.
The combination of this understanding, a result driven attitude and a can-do mentality makes them a valuable and trustworthy partner we like to work with.
Learn from experts across Europe and the UK in customer service and customer experience.
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