Orion absorbs inbound and outbound calls at scale, neutralizing call volume variation while protecting SLAs and operational quality.
AI Voice Operators for alarm monitoring centers and security integrators.
Orion's AI Voice Operator fully takes over the end-to-end handling of (non-critical) alarms, in- and outbound, exactly as a human agent would.
Orion's Panel Codex Assistant acts as a first-line technical support agent, resolving panel-related questions end to end.
Trusted by leading organizations
With the introduction Orion's AI Voice Operator, we are taking concrete steps in innovation. It enabled sharper reaction times, allowing us to assist our customers better
Thanks to Orion Intelligence we could free up 2 FTE and assign them to handle complex customer questions.
Fast response and extremely supportive team. They made sure everything was thoroughly explained and even called us up with extra information. Very friendly!
In one session, we walk through a live demo and quantify what an AI Voice Operator could change for your staffing, SLAs, and agent workload.
Orion handles live alarm and support calls for central stations operating on industry-standard platforms.
