What's the technology that powers Orion?

Let's take a glimpse under the hood of this voicebot engine.

Advanced dialect understanding

How to maximize correct speech-to-text conversions when it comes to dialects?

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Research collaboration

Orion Intelligence works on the NELF project (Next Level Flemish Speech Recognition) together with the University of Leuven that aims to improve speech-to-text recognition for dialects within language areas with relatively few speakers such as Flemish, with 6 million speakers.

To the research portal

Automatic verbatim transcription

ne<dialect> keer dat dat genezen is gaat hij minder pijn hebben dan dat hij nu had. ja. als ge ‘t ziet is 't zeer proper van u maar 't zit weggestoken. 't zit d'ronder..

End-result speech-to-text

Eens dat genezen is, zal hij minder pijn hebben. Als je het ziet, is het proper, maar het zit eronder.

Automatic verbatim transcription

wat gaat de<dialect>? dat 'k ne<dialect> keer meega met Eddy naar hier. 't gaat? maar 't gaat niet lang duren zuh. 't gaat misschien maar een uur geweest zijn.

End-result speech-to-text

Wat ga je doen? <speakerchange> Dat ik eens meega met Eddy. Het zal niet lang duren. Misschien maar een uur.

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Automatic verbatim transcription

k heb gezien dat je d'r die deuren zelf hebt opengebroken. ja maar wacht op bijstand we een like het water mogen halen hé. maar 'k geloof het hè Boris 't is gewoon dat je de volgende keer beter aanduidt dat dat binnenbreken een noodzakelijke schade was.

End-result speech-to-text

Ik heb gezien dat jullie die deuren zelf hebben opengebroken. Ik geloof het, Boris. Je moet de volgende keer beter aanduiden aan dat dat binnenbreken een noodzakelijke schade was.

What can the AI models detect?

Through personalized pre-trained sector models for question recognition.

Guiding you through the AI acronym maze

Which techniques are being used?

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Automatic Speech Recognition (ASR)

This technology converts spoken language into text. ASR systems are used in by Orion Intelligence to transform a voice input by phone into a piece of text that can be analyzed further.

Classification

This involves identifying which category an input belongs to. In the context of AI, it often refers to categorizing text, images, or other data. Intent detection is a type of classification used in Natural Language Processing (NLP) to determine the user's intention from their input.

Dialect recognition

This refers to the ability of an AI system to identify and differentiate between various dialects of a language. This than follows the same process as Automatic Speech Recognition.

Entity extraction

This process involves identifying and extracting specific pieces of information (entities) from text, such as names, dates, times, locations, etc. It is a crucial part of natural language understanding.

RAG - Retrieval Augment Generation

This technique combines information retrieval with text generation. It retrieves relevant information from a dataset and uses it to generate a more accurate and contextually appropriate response.

Machine Learning

Machine learning is a subdomain in artificial intelligence where systems learn and improve from experience without being explicitly programmed. The system identifies patterns and makes decisions based on data. We distinguish supervised, unsupervised and reinforcement learning as learning techniques.

Neural networks

Neural networks are a type of deep learning model inspired by the human brain. They consist of layers of interconnected nodes (neurons) that process and transform input data to identify patterns and make predictions.

Transformers

Transformers are a type of neural network architecture designed to handle sequential data, utilizing mechanisms like self-attention to capture relationships between different parts of the input data. Generative AI, often based on transformer models like GPT, is capable of creating new content such as text and images by learning patterns from large datasets.

Large Language Models (LLMs)

Large Language Models (LLMs) are advanced AI models trained on vast datasets to understand and generate human-like text. They utilize transformer architecture to capture context and semantics, enabling tasks such as text completion, translation, and summarization. Examples of LLMs include GPT-3, BERT, and Bard, which have revolutionized natural language processing by providing highly coherent and contextually relevant outputs.

Natural Language Processing and Understanding

Natural Language Processing (NLP) and Natural Language Understanding (NLU) are subfields of AI focused on enabling machines to comprehend and interact with human language. NLP encompasses a range of tasks, including text generation, translation, and sentiment analysis, while NLU aims to grasp the underlying intent and meaning behind the text. Both leverage machine learning techniques to analyze and learn from vast amounts of linguistic data, improving the accuracy and efficiency of language-based AI applications.

Support Vector Machines (SVMs)

SVMs are supervised learning models used for classification tasks, known for their ability to create clear decision boundaries. In Natural Language Processing (NLP), SVMs are applied to tasks such as text classification, sentiment analysis, and spam detection by transforming text data into feature vectors and identifying patterns within the data.

Orion Intelligence's approach in this technology domain

A fast moving technological field

Every day, new innovation is happening in the AI domain. Since the launch of the open-source machine learning library Tensorflow in 2015 new libraries, platforms and techniques developed by a variety of research centers, universities and organisations are popping up every 3 months.

Our best-of-breed vision

It is our vision to master the various state-of-the-art technologies out there, in order to bring a best-of-breed mix to the table. This allows us to stand on the shoulder of giants and deliver the best possible results to power customer service needs.

Our competency

Staying up-to-date on latest developments and putting together the right mix of technologies and techniques is our competency. Combining computer science with our experience in the customer service domain together with the ability to integrate, is what makes Orion today.

Communication channels

Under the hood we build AI models that can handle a variety of digital text channels.

Voice - phone

Using our technology for voice we can perform a speech-to-text conversion to then analyze that input.

Contactforms

Webforms and contactforms are among the cleanest forms of customer question input.