OZ receives 20.000 digital questions each month. With a young and motivated service team they really care about their customers and Orion is happy to contribute!
2 months after the OZ Orion roll-out customer satisfaction score has never been higher! Orion is of course not the only factor driving this, but we are proud to do our part.
A survey among the daily users of Orion in the OZ customer service department revealed that 84% of employees would recommend Orion.
OZ employees were asked in the survey about feedback on Orion (and honestly we are not painting an overly positive picture here) :
I'm grateful that you help us make our work easier...
We can now do our work faster and with more quality.
Keep up the good work Orion!
Orion decreased the average handling time by proposing answer templates. Time was freed up for agents to focus more on complex and sensitive questions without compromising quality.
Do you want to increase customer and employee satisfaction? Let's explore the possibilities for automation!
