How does it impact specific applications in customer contact, such as chatbots, voicebots, and quality management? What is a risk assessment, and how should you approach it? We’ll explore this through real-world examples... Read More

In the fast-evolving landscape of customer service, staying ahead of the curve is not just an option; it's a necessity. Recently, we had the privilege of sitting down with Cyrille Regardin, the Aftersales & Contact Center Director at Fnac Vanden Borre, to delve into their transformative journ... Read More

Interview with dr. Luca Schirru, postdoctoral researcher at the Centre for IT & IP Law in Leuven, Belgium. With an academic trajectory spanning institutions like the American University, Washington College of Law and KU Leuven, Luca guides us through intellectual property considerations relat... Read More

Interview with dr. Laura Drechsler, postdoctoral researcher at the Centre for IT & IP Law in Leuven (CITIP) and KULeuven, Belgium. With an academic trajectory spanning institutions like the University of Vienna and KU Leuven, Laura is well-equipped to unravel the intricate tapestry of data pr... Read More

An exciting interview with Abdul Khaled! He leads the digital and customer experience team at the utility company E-ON Next in the United Kingdom. E-ON is the second largest electricity and gas provider, serving around 4 million customers. With that amount of customers, we're excited to disco... Read More